Shipping policy

Shipping Policy

JERMAINE HOLDSWORTH CLOTHES LIMITED

At JERMAINE HOLDSWORTH CLOTHES LIMITED, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for full details on processing times, delivery estimates, and related information.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched.

During high-demand periods or promotions, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

United Kingdom: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days

Please note that delivery times are estimates and may vary due to external factors such as courier delays or customs processing.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Customs, Duties & Taxes

JERMAINE HOLDSWORTH CLOTHES LIMITED is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including courier disruptions, weather conditions, or customs clearance. We appreciate your patience and understanding.

Incorrect Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address is entered correctly at checkout. We are not liable for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at support2@rokingpack.shop.

Lost or Stolen Packages

JERMAINE HOLDSWORTH CLOTHES LIMITED is not responsible for lost or stolen packages confirmed as delivered to the address provided. If you experience this issue, please contact the shipping carrier directly.